Privacy Policy
This Privacy Policy describes how Coland.cloud ("we," "our," or "us") collects, uses, and shares information about you when you use our websites, mobile applications (including PawCoach), and related services (collectively, the "Services").
1. Information We Collect
We collect information about you in several ways:
Information You Provide to Us
- Account Information: Email address, name, and password when you create an account
- Profile Information: Dog profiles including name, breed, age, weight, and training experience level
- Training Data: Training sessions, exercise completion, progress tracking, and session reflections
- Communication: Messages you send to us through contact forms or support channels
- Payment Information: Billing information processed through third-party payment processors (we don't store payment card details)
Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Information: App features used, session duration, crash reports, and performance data
- Location Information: General location (city/country level) for service improvement (with your consent)
- Technical Data: IP address, browser type, language preferences, and referring websites
Information from Third Parties
- AI Services: Training plan generation data processed through OpenAI's API
- Payment Processors: Transaction completion status from payment providers
- App Stores: Installation and update information from Apple App Store and Google Play Store
2. How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services
- Create and manage your account
- Generate personalized AI training plans for your dog
- Track training progress and provide recommendations
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve app functionality
Communication
- Send account-related notifications (training reminders, session completions)
- Provide customer support and technical assistance
- Send marketing communications (with your consent, and you can opt-out anytime)
- Notify you about app updates and new features
Legal and Safety
- Comply with legal obligations and requests from authorities
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other policies
- Resolve disputes and investigate violations
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
- OpenAI: Dog profile and training goal data for AI training plan generation (subject to OpenAI's privacy policy)
- Cloud Infrastructure: Hosting and database services (data encrypted and access-controlled)
- Payment Processors: RevenueCat and underlying payment providers for subscription management
- Email Services: Mailgun for transactional emails (account verification, notifications)
- Analytics: Aggregated, anonymized usage data for app improvement
Legal Requirements
- When required by law, court order, or government regulation
- To protect the rights, property, or safety of our users or the public
- In connection with legal proceedings or investigations
- To prevent or investigate fraud, security breaches, or violations of our Terms
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
- Access Controls: Strict access controls and authentication for our systems
- Monitoring: Continuous monitoring for security threats and unauthorized access
- Regular Updates: Security patches and updates applied promptly
- Data Minimization: We collect and retain only necessary information
- Third-Party Security: All service providers must meet our security standards
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of how we process your information
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent for processing (where consent is the legal basis)
How to Exercise Your Rights
- In-App: Access and modify your profile and dog information directly in the PawCoach app
- Email: Contact us at privacy@coland.cloud for data requests
- Account Deletion: Delete your account through app settings or by contacting support
Marketing Communications
- Opt-out of marketing emails by clicking the unsubscribe link
- Disable push notifications through your device settings
- Contact us to update your communication preferences
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for 3 years after account deletion (for legal compliance)
- Training Data: Retained to provide ongoing service and can be deleted upon request
- Payment Data: Retained as required by financial regulations (typically 7 years)
- Support Communications: Retained for 3 years for quality assurance and dispute resolution
- Analytics Data: Aggregated data retained indefinitely (cannot be linked back to individuals)
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Certification under recognized privacy frameworks
- Explicit consent where required by law
8. Children's Privacy
Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.
If you believe we have collected information from a child under the applicable age, please contact us immediately at privacy@coland.cloud, and we will take steps to delete such information.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know
- Categories of personal information collected
- Sources of personal information
- Business purposes for collecting information
- Categories of third parties with whom information is shared
Right to Delete
You can request deletion of your personal information, subject to certain exceptions for legal compliance, fraud prevention, and service provision.
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
Shine the Light Law
We do not share personal information with third parties for their direct marketing purposes.
10. European Data Protection (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
- Contract: To provide services you've requested
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@coland.cloud.
Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience:
Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, see our Cookie Policy.
12. Third-Party Services
Our services integrate with third-party services that have their own privacy policies:
- OpenAI: OpenAI Privacy Policy
- RevenueCat: RevenueCat Privacy Policy
- Mailgun: Mailgun Privacy Policy
- App Stores: Apple App Store and Google Play Store privacy policies
We encourage you to review these policies to understand how these services handle your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you through the app or by email for material changes
- We will provide 30 days' notice for changes that materially affect your rights
- Continued use of our services after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
Questions About This Privacy Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@coland.cloud
Data Protection Officer: dpo@coland.cloud
General Inquiries: hello@coland.cloud
Response Time: We will respond to your inquiry within 30 days (or as required by applicable law).
Company: Coland.cloud
Website: https://coland.cloud
This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy laws. It covers all services provided by Coland.cloud, including the PawCoach mobile application.